Our Best Total Price Assurance:
Please let us know if any other authorized dealer is offering lower bottom line prices so that we can give you the best total deal on identical items. We make this offer primarily so you can base your decision concerning where to shop on considerations other than price. We may not always be able to beat clearance prices or those of goods being dumped on the local market, but we will beat any genuine prices for identical items currently advertised for in stock items. Just send us the URL of the site or the written quote from where you received the lower price.

Stock: We carry a wide range of products and accessories in stock for rapid shipment, and can quickly import special order items from.   If you have any comments about our customer service or can suggest ways we can improve it, please send email to: info@solstice-inc.com.

• Ordering Policy

• Payment Methods

• Shipping Methods

• Backorder Policy

• Order Cancellations

• Return Policy

• Terms & Conditions

• Copyright & Trademark

• Typographical Errors

• Links

• Order Acceptance Policy

• Taxes & Jurisdiction

You can place an order by fax or email, or call our office to talk to a live customer service representative.

Credit Card : Please provide the card information (card number, expiry date, name on the card and billing address if different from shipping address) by phone 1-866-357-4321, fax 1-240-359-4090 or email. 

Check or Money Order: If you wish to pay by check or money order you can submit your order by the following methods:

Telephone Orders: Please call our Order Desk at 1-866-357-4321 or 1-240-235-0602 with your order information.

Fax Orders: If you prefer to place an order by fax, please send your requirements (Quantity, Part Number and Description) to 1-240-359-4090 along with payment method, your name, contact phone number, billing and shipping address and phone number (if different), and email address. Receipt of faxed orders will be acknowledged by phone or email.

Email Orders: If you prefer to place an order by email, please send your requirements (Quantity, Part Number and Description) to sales@solstice-inc.com along with payment method, your name, contact phone number, billing and shipping address and phone number (if different). You can increase security of your credit card information by sending two separate messages with the first part of the card number in one message and the rest of the number in another message with the expiration date.   For example: 1234-5678-xxxx-xxxx in the first email and xxxx-xxxx-8875-4321 Expiration Date 00/00 in the second email. Receipt of emailed orders will be acknowledged by phone or email.

We accept VISA, MasterCard, American Express, Discover from within the USA and Canada, and EFT, wire transfers, personal and company checks, money orders/bank drafts and, bank cashier checks for payment worldwide. Purchase orders are accepted from Government, Military, Educational, Religious Departments, select other organizations and Corporations at our option.

International bank to bank wire transfer payment in US dollars are accepted; please e-mail with any enquiries about ordering, shipping and payment from outside the USA and Canada.

Payment by Credit Card
Please be sure to provide your exact billing address and telephone number if different from your ship to address (your credit card bank must have both addresses on file. Incorrect information may cause a delay in processing your order. We may use this billing address information to verify the credit card information you provide and to receive a transaction authorization approval. Additional verification may be required for credit card orders charged to international credit cards or shipped to an address other than your billing address. A valid signature on file and copies of the card's front and back may be required before shipment. Credit card orders are billed to the credit card the order is received. All orders are manually reviewed and Solstice Technologies reserves the right to refuse suspicious credit card transactions or those for which we experience difficulty obtaining bank authorization. Payment by certified check or money order may be accepted in lieu in these cases.

Payment by Check, Money Order/Bank Draft:

Please make payable to Solstice Technologies, Inc. and mail your payment to:
                 10302 S. Federal Hwy, Unit 336
                 Port St. Lucie, FL 34952-5605
                 USA

Payment by Bank Wire Transfer or EFT:
Your order will be held pending until payment is complete. In stock orders paid for by money order or bank draft will ship as soon as payment is cleared by issuing bank. Orders paid for by personal or company check will be held for up to 25 business days for check clearance unless payment is made through PayPal. PayPay check clearance is normally achieved within three days. In stock orders will ship as soon as the check has been cleared.  Please call fax or e-mail for more details.

Partial Shipping: At your request, in stock items will be shipped immediately and backordered items will be shipped when available.

Software Returns
Opened software that is not defective is not returnable under any circumstances. By opening software, you agree to the license agreement established by the software publisher and we must abide by these terms.

Defective Returns
The terms of the manufacturer's warranty apply. Defective items will be repaired or replaced, but not refunded. Returns must be pre-approved. (See RMA Request below.) For more information about warranty services, please refer to the manufacturers warranty included with your order.  The repaired item will be shipped back to you at no charge.  You are responsible for all shipping and insurance costs. All returns to you are shipped by ground at no charge to you. If you wish to upgrade the shipping method you may pay the difference between our standard method and the method of your choice.

RMA Return Procedures
Please call 1-240-235-0602 for instructions on how to get a Return Authorization Number before returning any items. Return authorizations are valid for 10 business days, and the RMA number must appear clearly on the shipping label with the return.

All original packaging and its COMPLETE contents must be returned in as-new, unmarked and undamaged condition, and at our discretion, a 20% to 25% restocking fee may be charged. We reserve the right to refuse a return on any product that does not meet these requirements.

Please use a return shipping method that issues tracking or identification numbers and insurance, so that you can be assured that the item has been received by our Returns Department.

Once we receive your return, we will issue a refund within 30 days, by mail or original credit card. Shipping and Handling and Credit Card Fees are not refundable, unless an order has been incorrectly shipped.

Sales Taxes
Solstice Technologies, Inc shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Canada. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

Jurisdiction and Venue
You agree that any legal action brought against Solstice Technologies, Inc shall be governed by the laws of the Province of Ontario without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Solstice Technologies, Inc sites shall be an appropriate federal or provincial court located in Ontario, Canada.